Standard Stocking Item Returns
If you're not satisfied with your product, you can return it to us within 12 months of your purchase date. Your return must be a stocking item in new condition with all original contents, and include a Return Authorization Number. Normal stocking items do not incur restocking fees.
Return shipping is at the customer's expense.
How to Request Authorization to Return a Purchased Item
We require a Return Authorization Number for all returns. Please obtain a Return Authorization Number before returning any item. Open a Return Request Ticket, or submit the request by opening this Return Request Form. Complete the form and fax or email the completed document to;
All core returns must be approved prior to shipping, and must arrive with a Return Goods Authorization Number (RGA). Please follow the same process for returning a new item.
Note: All core returns must be in the original box.
There is a core charge added at the time of purchase on a select few items with a core charge. This core charge is refunded once the old core is returned to us in the original box for rebuild purposes.
Returns on special order and/or non-stocking items will be handled on a case by case basis. To determine whether your purchase is considered a stocking item, please refer to your invoice. Items that are stocked are marked on the invoice as "A" or "B". For additional details, see our Terms and Conditions.