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Why am I asked personal questions when I try to place an order?

Why am I asked personal questions when I try to place an order?

Ryder Fleet Products serves customers around the world and we diligently monitor and take precautionary measures to prevent fraudulent activity. Protecting our customers, and ourselves, against credit card fraud and identity theft is a top priority. If you are a new user wanting to purchase with a credit/debit card or any other form of credit your details will be reviewed.  We may also ask a few questions to validate the transaction. 

Ryder Fleet Products understands and shares your concerns about privacy. To protect your identity and personal information, we partner with identification and fraud prevention providers who assist us in deterring credit card fraud and meeting compliance regulations.

We use third party providers to securely verify a new customer's identity in several ways.  Some of these activities are not invisible to the customer.  In all cases this is done to prevent theft and the information is not used in any other way.  We are committed to the responsible use of customer data and to the protection of their privacy while confirming their identity. 

If you have done business with us in the past we consider you a trusted friend.  If you are presented the the validation process, you can simply let us know and we will update your online profile accordingly. 

Ryder Fleet Products reserves the right to cancel orders and refund payment for any reason.  


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