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Customer Support

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Activity overview

Latest activity by Customer Support
  • Customer Support created an article,

    Important Recall for Unused FS19947 Filters

    Please check your Fleetguard Filter inventory for FS19947 fuel filters.  There is a quality issue which could cause low fuel pressure and low power symptoms upon installation.  The issue occurs imm...

    • Edited
    • 1 follower
    • 0 comments
    • 3 votes
  • Customer Support created an article,

    How to Unsubscribe From Newsletters

    From time to time, RFP sends e-mail newsletters to users that have opted to receive these communications. These e-newsletters provide content we hope our customers find valuable such as product adv...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    ProTREAD Driver Training Records and Print Certificate

      1. Purchase Lessons ProTREAD Driver Training lessons can be purchased individually or in batches.  After purchase the driver and/or administrator is provided all the details needed to begin train...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Customer Support created an article,

    Help With ProTREAD Training Issues

    Our Ryder Support Team can assist you with training questions.  However, if a user is having trouble while using the training interface they can contact the Second Level help desk at: By Email: he...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    Credit Card Charges and Authorizations

    If you noticed a pending bank transaction immediately after placing an order, and a charge later, no worries. We place a temporary authorization hold, not a charge when orders are placed.  This hol...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    Operating Hours and Holidays

    We are open Monday through Friday from 7:00 am until 6:00 pm Eastern Time.   Our offices will be closed for the following Holidays.     Monday, December 24, 2018        Christmas Eve (1/2 day) Tue...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    Using the "My Favorites" Feature

    We offer a feature called "My Favorites" that allows you to create lists that you can use to help keep track of your frequently purchased parts.   "My Favorites" lists are also helpful when placing...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    How to contact Ryder Fleet Products?

    We are happy to assist you with any question by email or telephone.   Telephone:   855-885-5631 Toll FreeLocal Sales Number: 770-277-9629 Email: Parts and Tool Information -   FleetProductsInfo@ry...

    • Edited
    • 24 followers
    • 0 comments
    • 5 votes
  • Customer Support created an article,

    How do I find a product on your site?

    Simply enter a part number or keyword in the Search Box to find the part you’re looking for.  You can also enter an OEM or competitor part number.   If your search shows multiple results, you can ...

    • 2 followers
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    What are you doing about credit card fraud?

    Customer Fraud PreventionProtecting our customers is among our top priorities.   Ryder Fleet Products, Inc., checks all credit card transaction through a vetting system to protect our customers fro...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes